We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. DollyKollection.com will NOT be responsible for any custom tax/duties cost and fees. Failure to pay taxes, duties and packages being returned to us because of this will result in a 20% restock fee as well as any return shipping chargers. Your Shipping Fee will not be refunded.

To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.International Orders that are refused and returned will result in your account being suspended. No Exceptions!!!!!!!

By sending us your personal information; which includes your payment, shipping and billing address, and clicking on the “Submit Order Button” or anything similar.

You acknowledge that you:

· Have read these terms

· Understand these terms

· Accept & agree to these terms

Order Cancellation Policy

Orders can be cancelled before they are shipped out. Once an order is shipped we can no longer cancel the order. If you wish to cancel an order after the order is shipped, you will be responsible for any shipping fees that occur because of this cancellation. The order must be returned back to us before any refunds are issued. No refunds for shipping will be granted. If you wish to cancel an order before it ships out, please email us at info@DollyKollection.com

Agreement between user and www.DollyKollection.com

Welcome to www.DollyKollection.com

The www.DollyKollection.com website is comprised of various web pages operated by DOLLY KOLLECTION LLC http://www.DollyKollection.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”).

Your use of http://www.Dollykollection.com constitutes your agreement to all such terms. Please read these terms carefully, and keep a copy of them for your reference.

Privacy

Your use of http://www.DollyKollection.com is subject to DollyKollection’s privacy policy. Please review our privacy policy, which also governs the site and informs users of our data collection practices.
We allow customers to use our Photos and Videos to advertise the merchandise they purchase but we require customers to remove the face of our models. Customers are not allowed to use Photos that show the face of our models for Copyright Reasons.

Photos and Videos Usage Policy

At DollyKollection.com we allow all our customers to use our images and videos for merchandise they purchase from us to advertise on their own social media, website, and all other platforms. We do require that any images/videos used must NOT include the face of our models. Please follow this policy and refrain from using our images/videos incorrectly as this may cause us to no longer grant you access to DollyKollection.com.

Electronic Communications

Visiting http://www.DollyKollection.com or sending emails to DollyKollection constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via emails and on the site, satisfy any legal requirement that such communications be in writing.

Overnight Shipping

We are not responsible for and are excused from performing due to events outside of our control, including but not limited to acts of complications within the shipping carrier,& weather-related natural disasters.

Order Cancellation Policy

Orders can be cancelled before they are shipped out. Once an order is shipped we can no longer cancel the order. If you wish to cancel an order after the order is shipped, you will be responsible for any shipping fees that occur because of this cancellation. The order must be returned back to us before any refunds are issued. No refunds for shipping will be granted. If you wish to cancel an order before it ships out, please email us at info@DollyKollection.com

Shipping Address

We will not send orders placed with either a p.o. box billing address nor shipping address. Both addresses must be a complete address.
Billing address MUST be the same for the card being used. If the shipping address is an alternative address, customers will be contacted to confirm the shipping address. If the phone number provided is invalid your order will be cancelled! We must get in contact with whoever is making the purchase. Please note that we ship orders to the address that is inputted at checkout for the shipping address. Please see our Shipping Policy Here for more information.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Dolly Kollection is not responsible for third party access to your account that results from theft or misappropriation of your account. DOLLY KOLLECTION and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

DOLLY KOLLECTION collects this information for the following reason(s):

If you are under 18, you may use DOLLYKOLLECTION.COM only with permission of a parent or guardian.

Use of communication services

The Site may contain bulletin board services, chat areas, new groups, forums, communities, personal web pages, calendars, and/or other messages or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation< you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish,post,upload,distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

International Users

The Service is controlled, operated and administered by DOLLY KOLLECTION from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the DOLLY KOLLECTION Content accessed through DOLLY KOLLECTION online.com in any country or in any manner prohibited by any applicable laws, restrictions or regulation.

International order can be picked up by a shipping company - Once they pick up we are not responsible for your merchandise.

Indemnification

You agree to indemnify, defend and hold harmless DOLLY KOLLECTION , its offers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any applicable laws, rules or regulations. DOLLY KOLLECTION reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with DOLLY KOLLECTION in asserting any available defenses.

Termination

Dolly Kollection reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of Georgia and you hereby consent to the exclusive jurisdiction and venue of courts in Georgia in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and DOLLY KOLLECTION as a result of this agreement or use of the Site. DOLLY KOLLECTION ’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of DOLLY KOLLECTION ’s right to comply with governmental, court and law enforcement request or requirements relating to your use of the Site or information provided to or gathered by DOLLY KOLLECTION with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Return Policy

"NO RETURNS"
We do not accept Returns.
Please refer to our Returns and Exchange Policy HERE
All Sale Items are FINAL. No Returns Allowed (Including Mystery Boxes)
If any item is delivered damaged you have 48 hours to contact us for assistance, (It is the buyers responsibility to check for any damaged clothing upon opening the package once it's delivered, it is also the buyers responsibility to notify us of any issues regarding their order within the 48 hours.)

Credit Card Verification

DOLLY KOLLECTION reserves the right to verify all credit card transactions made on DollyKollection.com, We will ask you to send over a copy of the credit card used to verify the name and last 4 digits of the card. This is only used to ensure the card matches the account holder's name. Failure to provide verification when prompted will result in the order being cancelled and refunded. We prohibit the use of another person's credit card/debit that does not belong to the account holder or the account holder's business. In the event another person's card is used, your order will be subject to cancellation as well as your account with us will be terminated.

Item Unavailable Refund Policy

Dolly Kollection reserves the right to refund an item from an order after the order is placed due to the item being unavailable at the time of processing. In the event the item is not available a refund for the item will be initiated and sent to the customer. The remaining order will be shipped out to the customer to avoid delays in processing times.

Order Not Received Policy

In the event your order is missing or not received, please contact us ASAP regarding your order. Please email us at info@DollyKollectio.com with your Order Number. If your order says Delivered on UPS and your order is not in your possession please email us right away. We will contact UPS on your behalf and request an investigation. In the event you do not contact us within 1-3 business days after UPS Shows a Delivered Status on the UPS Tracking, then we may not be able to assist in locating your package. Please note that if you claim your order was not received past the 1-3 business day mark from when UPS marks the order as delivered, we reserve the right to no longer grant you access to DollyKollection.com

Disputing/Chargebacks on Orders via Credit/Debit Card Or Paypal Policy

We currently have a ZERO tolerance policy when it comes to filing a Dispute/Chargeback with your Bank/Financial Institution or Paypal. Once a dispute is opened, your account will be automatically terminated. There are no exceptions for this policy, once a dispute is placed against us by your business we will no longer grant you access to DollyKollection.com regardless of the outcome.

Pick Up Order Policy

Pick Up Orders are typically ready within the same business day they are placed only upon prior arrangements being made in advance. Customers must present a VALID PHOTO ID when picking up orders at our location. All Pick Up Orders can only be picked up by the person that placed the order. We may or may not require a Credit Card Verification in which the card that was used for your order must be presented at the time of Pick Up. We will hold pick up orders for a maximum of 7 business days from when the order is placed. After 7 business days, your order will be cancelled and may incur a 30% restock fee.

We respect your privacy!

Any and all information collected on this site will be kept strictly confidential, and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care, and will not be used in any ways that you have not consented to.

Any personal information such as your name, phone number, address, e-mail address, products purchased, etc, obtained through DollyKollection.com is private, and is maintained by DollyKollection.com in a secure and protected environment, and will never be released to any third party.

DollyKollection.com is a secure site. Once you enter our checkout page, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a safe environment. Sometimes you may get a message that some pages on DollyKollection.com are not secure. This is a security alert message which results from browsing to a non-secure page from a non-secure page. DollyKollection.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick, efficient and easy to use.

DOLLY KOLLECTION

EMAIL:

Info@DollyKollection.com

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